Page 160 - WU183.indd

WORLD U18

• Guest arrivals and departures were well organized
Group Number of Guests
from the hotel and Kasarani.
IAAF Family 110 • Having a fi nance offi ce to collect cash from guests
• Doubles paying for accommodation monies.
• Singles • There were no complains of loss of items from
guests accommodated at the hotel.
LOC Members 16 • ere were minimal cancellations from the IAAF
LOC Guests 14 Family i.e. 5 pax cancelled their travel to Kenya
through emails sent to the IAAF secretariat.
Service Rooms 145 • IAAF operations team promptly communicated
5
KYEB
to the LOC Head of Operations on issues com-
Total
municated to them by the IAAF family.
• IAAF provided all information that needed to be
placed on notice boards. is included bus sched-
Table 1 – Group & number of rooms booked
ules, athlete’s daily championships schedule and
the general event program.
• e volunteers assigned to Windsor were coopera-
LOC fi nance offi ce
tive; they followed instructions once tasks were
allocated to them.
• LOC set up a fi nance offi ce at Windsor, this offi ce
• Having the lead persons on accommodation and
was used to collect all cash being paid to LOC by
transport staying at Windsor. e leads were able
the guests.
to respond to any emergencies arising after work-
• IAAF provided a sheet that categorized guests as
ing hours.
follows;
• Leads at Windsor were able to solve issues quickly
as the LOC accommodation was always on call.
1. Self – paid their accommodation bill to the LOC
KENYA YEARBO0K
• Gift give away were placed in all the guests rooms
fi nance
housed at Windsor. Guests received a Maasai
2. LOC & Extra Self – paid for their accommodation
shuka and Kikoi as a gift from the LOC. e gifts
bill to the LOC fi nance & any extras paid to the
were placed in the various rooms by the Windsor
hotel
EDITORIAL BOARD
Hotel housekeeping team.
3. IAAF – cost of accommodation was fully covered
• e Windsor Management team was readily avail-
by the LOC. Hence LOC would pay the hotel and
able whenever called upon e.g. Receiving VIP’s
IAAF would pay LOC
• e offi ce collected cash in USD and Kenya that arrived late at the hotel.
Shillings. Challenges
• Cost of accommodation was as follows;
• Delayed transport from Kasarani to Windsor: Pick
1. Single Room – USD 210 up of volunteers from Kasarani was delayed due to
2. Double room – USD 240 lack of vehicles. e volunteers were expected to
3. Breakfast – USD 30 report to Kasarani before reporting for duty at the
Windsor Hotel. is was challenging in that, the
Analysis on Accommodation volunteers reported late to work hence aff ecting
their work stations.
• Scheduling of ad-hoc meetings during the event:
What worked e Directorate of Volunteers Called for ad-hoc
volunteer meetings during the event hence af-
• Having guest’s pre-book their accommodation fecting their duty stations.
on the IAAF system.

160 | ACTIVITIES AND OCCURENCES DURING WORLD U18 CHAMPIONSHIPS