Page 3 - UP Essentials for Managers FG 092017_Neat

01 ACTIVITY - WORK STATION
OBSERVATION

The purpose of this activity is to give the new MIT a chance to observe what working in
the station looks like and to start connecting the dots between Our Promise and what
they observe happening in each station.

ACTIVITY INSTRUCTIONS

1. 2. 3.
REVIEW WALK-THRU INSTRUCT

Review the purpose of the Walk the MIT through the Instruct the MIT to observe the
activity and ask the MIT to refer restaurant and remind them of behaviors of the Team Member
to the Work Station Observation where each station is. working in each station for
Activity Sheet in the training about 5 min.
guide. Review the instructions
together and answer any
questions the MIT has.
4. 5. 6.
INTRODUCE ENCOURAGE PREPARE

Introduce the MIT to the Team Encourage the MIT to introduce Encourage the MIT to be
Members in the first station they themselves to each Team prepared to discuss some of
will observe, and instruct them Member working in the stations, their observations after they’ve
of where to go next after they and feel free to interact and ask observed each station.
observe each station. questions when the restaurant
is not too busy.

DEBRIEF QUESTIONS TO ASK

 What did you think  Did anything in  Do you have any
particular stand out to
immediate questions?
about what you just
saw? you?

FACILITATOR NOTE

Depending on the time of day and business volume, the debrief
 activity may be completed at a later time during a slower period

in the day.

FACILITATOR GUIDE
FACILITATOR GUIDE 0303