Page 4 - UP Essentials for Managers FG 092017_Neat

ACTIVITY - GUEST POINT 02
OF VIEW

The purpose of this activity is to give the new MIT a chance to experience Urban Plates
from the Guests’ point of view, and to help the MIT relate what they observed to Our
Promise.

ACTIVITY INSTRUCTIONS

1. 2. 3.
REVIEW INFORM ENCOURAGE

Review the purpose of the Let the MIT know that their meal Encourage the MIT to be pre-
activity and ask the MIT to refer will be complimentary since this pared to discuss some of their
to the Guest Point of View Ac- is a work-related assignment. observations after they’ve gone
tivity Sheet in the training guide. through the line and eaten their
Review the instructions together meal.
and answer any questions the
MIT has.

FACILITATOR NOTE

 Make sure that Team Members are aware that the MIT is going through the line as
a part of this exercise. Team Members must still follow typical meal procedures for
their meal breaks.

DEBRIEF QUESTIONS TO ASK

 What was it like being a guest at  What did you order? Why? How
Urban Plates?
was it?

 What did you think about your  Did you have any specific
experience overall?
takeaways?

CONTINUED >>

04 FACILITATOR GUIDE