Page 5 - UP Essentials for Managers FG 092017_Neat

REVIEW THE QUESTIONS IN THE TEAM MEMBER TRAINING GUIDE

 Did you receive a warm  Who did you observe offering
an honest “Thank you” and
greeting from friendly, smiling
welcoming Guests to visit us
Team Members?
again?

What examples of interactive What did you notice about the
 service tailored to the Guest’s  sights, sounds and aromas of
the restaurant?
needs did you observe?

What were some of the things What did you notice about the
 good examples of connecting  displays and merchandising?
you heard or saw that were

with our Guest?

 What examples of anticipating  What are your impressions of
the prices, portion sizes and
our Guest’s needs, did you
observe? quality?

FACILITATOR NOTE

Depending on the time of day and business volume, the debrief
 activity may be completed at a later time during a slower period

CONTINUED >> in the day.

FACILITATOR GUIDE 05
05
FACILITATOR GUIDE