Page 33 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc

Communicate in the workplace

 Letters

Letters are the written communication that are more formal than a memorandum.
Common types of letters at workplace includes inquiries, replies to letters, responses
to sales queries, complaints, orders etc.

A letter is a permanent record that will be saved by the organisation. Most of the
organisations use letter as the first contact with clients and suppliers. Hence, letter
must communicate the information clearly and effectively.

Headings that must be included in a letter are address, date, receiver’s name,
salutation, subject, body, complementary closing, name of the writer and
designation. Almost all workplaces have a standard format for letters called as
letterheads.

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