Page 31 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc
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Communicate in the workplace
Messages and notes at work
Messages and notes are used in an informal way to pass the information. These
include telephone calls, results of conversations, notes from meetings, site visit notes
etc. Though messages and notes are informal, they must include the name, date
and time.
Messages and notes may or may not be saved as per the organisational
requirements. Whether saved or not, correct information must be passed to the
correct receiver at appropriate time.
The workplace might have a standard format for messages and notes such as a
message pad for telephonic messages, a notebook for recording site visit notes, etc.
Since messages and notes are mostly handwritten, ensure that they are neat, clear
and never squash the information in small space with tiny print.
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