Page 26 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc

Communicate in the workplace

• provide feedback
• seek help as and when needed

3.8 Looking after clients

Any organisation do business just for clients. So simply to say – No Clients No Business.
An important skill for any organisation is to attract their clients. This can be done
before, during or after providing the product/service to the client.

Clients always expect a good product/service. It is essential for any organisation to
make the client feel:

• welcome
• important
• know their needs
• confident
• comfortable

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