Page 25 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc

Communicate in the workplace

 External sources

• Customers: interview or survey customers to know about their needs, satisfaction
level of the service, likes and dislikes, improvements they recommend etc.

• Suppliers: for information about future trends, availability of products and
services, prices and aptness of new ideas or approaches.

• Internet: for information about what’s available in the industry, competitor’s
practices, prices and names of suppliers etc. to implement new idea or
approach.

Targeted questions must be posed to get the exact output. Few examples are listed
below:

• What do others think about the idea?
• What are the opportunities to improve the idea?
• What are the alternatives?
• What are the constraints that may impact the success or implementation of the
idea?
• Does the idea meets the organisational requirements?
• Do others support the idea?

3.7 Giving and receiving instructions

Improper instructions may confuse the people. Hence, proper instructions must be
guided to the people for effective process.

 Giving instructions

• explain the task
• use easy-to-understand language
• describe in a logical sequence
• demonstrate the task effectively by using pictures if needed
• pay attention to safety issues
• take adequate time
• check whether the person understood the task

 Receiving instructions

• listen carefully
• ask questions to clarify any doubts
• check the understanding by repeating the instructions to the instructor
• pay attention to safety issues

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