Page 20 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc

Communicate in the workplace

 Context

Context refers to what is happening around the people (either in work or personal
life) who are communicating. If the person is sad, angry or busy, they tend to be less
helpful when approached with a request or problem.

 History

Everyone at workplace have some history beyond. Hence, they bring to their work
all their past experiences, feelings, attitudes, values and expectations.

 Individual factors

Individual factors such as ability and interpretation of the person will affect the
communication. One may need to change what to say, how to say it or how to
interpret what someone else is trying to communicate.

 Environment

The environment refers to what is around us. The work environment refers to the
place we work and what goes around us in that place and how it interacts with the
person.

 Information

The amount of information included in the communication plays a vital role. If
sufficient information is not provided, it may leave the important things which leads
to mistakes. If excess information is provided, the person may get confused or even
stop listening which again leads to mistakes.

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