Page 19 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc

Communicate in the workplace

• Finance department: for information about budget constraints, payments,
preferred contractors etc.

• Policies and procedures manual: for information about the organisation’s mission,
core values and standards.

 External sources

• Customers: interview or survey customers to know about their needs, satisfaction
level of the service, likes and dislikes, improvements they recommend etc.

• Suppliers: for information about future trends, availability of products and
services, prices and aptness of new ideas or approaches.

• Internet: for information about what’s available in the industry, competitor’s
practices, prices and names of suppliers etc. to implement new idea or
approach.

Targeted questions must be posed for internal and external sources to get the exact
output. Few examples are listed below:

• What do others think about the idea?
• What are the opportunities to improve the idea?
• What are the alternatives?
• What are the constraints that may impact the success or implementation of the
idea?
• Does the idea meets the organisational requirements?
• Do others support the idea?

2.7 Communication barrier

A communication barrier is anything that stops you from receiving and
understanding the messages others use to convey their information, ideas and
thoughts. Barriers to communication include:

 Words

Words can be misunderstood for several reasons. They may have more than one
meaning, interpreted in several ways, specialised or technical, used only in certain
places, offensive, negative etc.

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