Page 18 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc

Communicate in the workplace

Informal discussions

As a team member, one must participate in informal discussions to build relationship,
give and receive feedback and to resolve workplace issues. Apart from using the
effective listening and speaking skills in informal discussions, the additional skills
required are:

• Must be open to ideas and opinions
• Be Friendly
• Must not be judgemental
• Participate actively in conversations
• Provide valued opinions
• Act as per the feedback
• Make suggestions for improvements
• Be innovative

2.6 Innovation

Innovation is the process of identifying improved and novel ways of doing things.
Innovation is not just responding to the problems, but it is the way to generate ideas
to improve the current work practices, systems and procedures to avoid the existing
problems.

The person must be able to notice something that doesn’t work well and must think
about the innovating procedure to rule the problem out to create a better
workplace.

• Be proactive
• Consider improvements
• Take it as a challenge
• Never rely on others to solve

Opportunities for innovation

 Internal sources

• Colleagues: for feedback on the new idea or approach.

• Manager/supervisor/team leader: for details about the availability of time,
resources and equipment needed to practically implement the new idea or
approach.

• Human resources: for information and assistance with administration, training and
legal requirements.

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