Page 30 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc

Communicate in the workplace

4.2 Workplace documents and forms

There are different types of written communication with a specific format that can
be used at workplace. Common workplace documents and forms include:

 Emails

Emails at work creates a permanent record that cannot be erased. Every workplace
will have formal rules for drafting emails. Emails must include receiver’s name,
sender’s name, subject, date, message and email address.

Sometimes along with email, one another way to contact the receiver is used. This is
because few people receive many mails every day and so it is the sender’s
responsibility to alert the receiver about the email. Emails drafted for such persons
must be short and well written, prioritize the points of information, use bullet points
and numbered lists as required.

Many workplaces use a standard signature block. Signature block ends the email
with name, details of the workplace and contact information.

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