Page 10 - The Arc SF RFP 10.18

Filice Insurance RFP Response - 2018

17. What quality control processes or auditing
do you perform to assure quality of your

brokerage and consulting work?

Having a multi-layered service model allows our

team to work collaboratively and check each

other’s work for accuracy. This is especially
true around renewals, as our consultants and
client service mangers confirm sold rates with

the carriers and each other separately. This

method has proven very successful in ensuring
all rates and benefits are correct, and pro-
grams are being managed appropriately. We

also have benefit administrators that proof

read each Benefit Brochure, cross-referenc-
ing plan benefits and contributions with Open
Enrolment PowerPoints and/or other collateral

created for employees.

18. What is your familiarity with EDI feeds and

specifically Paycom HRIS?

We have several clients using the Paycom

platform. We are familiar with the reporting, we

help facilitate any issues and troubleshooting
the client may be experiencing.

19. What is your experience working with
labor unions?

As for Unions, we have experience with Union

carve-outs, clients trying to avoid unionization,
and situations where Union member get their
health benefits through the company. Our ex-

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