Page 11 - The Arc SF RFP 10.18

Filice Insurance RFP Response - 2018

perience is that Unions drive a tough bargain,
and try to mandate the level of benefits offered

to employees. Our objective is to understand
our client’s needs with respect to the Union or

potential Union pressure, and provide solu-
tions that satisfy those needs/objectives.

Employee Service Model

20. What services do you handle on employees’
behalf vs requiring our company, or carriers
to handle?

The Arc San Francisco would be assigned a
dedicated account management team who

would be the primary day-to-day interface for
both the HR team and for all employees and

their dependents. Employees and their depen-
dents have the direct contact information for

the account manager for questions or claim
issues that they may have. In addition, Filice

prepares customized websites and employee
communications. Websites house required

compliance notices and Plan documents. They
can be customized further depending on the

HR team preferences. We do not like to release
the initial website until we have all of the initial

carrier data. Once the website is set up, we
can prepare a communication blast for employ-

ees introducing them to Filice, to their assigned
account manager, and to the website for Plan

information. We also create customized benefit
booklets (either short or long or both depend-

ing on the needs of the population). Depending

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