Page 12 - The Arc SF RFP 10.18

Filice Insurance RFP Response - 2018

on when the transition occurs during the year, we will either create this for the existing plans or
create it in conjunction with preparation for the Open Enrollment period. If we are a long way out

from OE, and if the HR department feels it is helpful, we do like the opportunity to come out and
have an educational meeting for employees to review existing benefits. This provides an opportuni-

ty for the employees to meet the account manager soon after the transition.

21. Do you provide employees with claims assistance at initial claim? At appeal?

Employee Advocacy is at the core of our service model, and as such, every Filice client has a ded-

icated Account Management team, comprised of two account managers. This is in addition to a
Benefits Consultant and Account Executive. Day to day service issues would be handled by this

team, including claims resolution. Typically, an employee or dependent, or an HR representative,
will contact the Filice Account Manager regarding a claims issue, and we then take it from there.

Once we have an understanding of the issue, and the required documentation, we contact the re-
spective carrier and aggressively advocate on our client’s behalf. Please note that we are not calling

an 800 number, but rather, due to our Premier Status with all the carriers, we have a dedicated

P R E - A P P R O V E D • 2 0 1 8
a Filice-Sponsored Seminar
Filice seminars and COMPLIANCE IN 2018
webinars are well HOW TO UNTANGLE THE WEB AND STAY IN COMPLIANCE

attended and well $95, but free for Filice clients
received. Please join us as we start the new year with an JAN Registration and Breakfast at 8:00am Got Pot? Workplace Drug Testing and Marijuana Legalization
educational seminar designed to prepare you for the
year ahead. With a number of new California
Filice offers a variety regulations, 2018 is looking like another busy year 8:00 -12:00pm Sacramento Following the 2016 election, four states approved recreational marijuana measures - includ-
23
Marriott Rancho Cordova
for HR professionals.
of events like these Employee benefits – Current trends in employee 26 JAN Oakland ing California - and many others adopted initiatives to expand the use of medical marijuana.
This evolving patchwork of laws across the country creates a challenge for employers to craft
benefits and the potential impacts from State and
on relevant topics Federal legislative activity 8:00 -12:00pm Oakland Marriott City Center effective and compliant drug testing programs.

Discrimination, harassment and retaliation – The
throughout the avalanche of harassment claims and what they mean 8:00 -12:00pm Larkspur Join us on Tuesday, December 6 at 10:00am for a complimentary webinar where we'll discuss:
FEB
8
Hospice by the Bay
for employers, protections for immigrant workers, and
Federal and State laws, including Prop 64, that relate to marijuana use and testing in
the limits of reasonable accommodation
year. Wage and hour – Court decisions regarding days FEB the workplace
Advantages of establishing a drug testing program
of rest, commission plans, the regular rate of pay, 13 Santa Clara
paystubs, rest breaks, and more 8:00 -12:00pm Santa Clara Convention Center Best practices for HR professionals when structuring a policy for their workforce

Hiring – Prohibitions on salary inquiries, “Ban the Box” FEB Available drug testing options and how to determine the best processes for
legislation, and transgender regulations 27 Santa Cruz NEW LOCATION your organization
Hotel Paradox
Leaves of absence – The new Parental Leave Act, an 8:00 -12:00pm Hosted by Filice Insurance, with special guest presenter Dr. Lana Burkhead of Physician's Medical Group of San Jose.
update on sick leave and significant court decisions
Don’t miss this event. More topics are being added to
ensure your educational time is well invested. Register Here
hr compliance
Seating is limited, reserve your spot today! REGISTER AT
www.filice.com/events18
This event has been pre-approved by the HR Certification Institute for 3
hours of continuing education credit.
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