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Quality and Food Safety Management in Food
Service Industry
In addition, quality is a product of commitment from
management supervisors and operational level staff. While
Quality defined as “an excellent product or service that fulfills
or exceeds our expectations. Then he gave a formula to the
quality. Quality can be quantified as follows:
Q= P / E
(Where: Q= quality, P= performance and E= expectations)”.
Quality is a perception of how good or bad a product is
based on an individual's points of reference. Quality defined as
“the fitness of that product or service for meeting or exceeding
its intended use as required by the guest”.
Quality defined as “the consistent delivery of products
and service according to expected standards”. Moreover,
quality defined as “doing the right things right, simply means
balancing the three sets of expectations in the organization: the
expectations of internal customers, external customers and
financial”.
2-2 Importance of Quality
Quality is not a new concept and is an important aspect of
different types of business. Although, there are a number of
