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Quality and Food Safety Management in Food
Service Industry
2- Lower costs and higher market share: activities that support
product quality benefit the organization by yielding lower costs
and greater market share.
3- Decreased product liability costs: product manufacturers are
increasingly facing costly legal suits over damages caused by
defects in the products. More and more frequently,
organizations that design and produce faulty product are being
held liable in the courts for damages resulting from the use of
such products.
2-3 Quality Cost
The terms "quality costs" has different meanings to
different people. Some equate" quality costs" with the costs
poor quality (mainly the costs of finding and correcting
defective work); others equate the term with the costs to attain
quality; still others use the term to mean the costs of running
the quality department. In my handbook, the term "quality
costs" means the cost of poor quality.
The cost of quality (COQ) means price of conformance
( prevention and appraisal cost) including all materials needed
to produce the product and service including tools, machines,
