Page 32 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

definitions of quality, it is not necessary that quality means the
"best" or the "most" expensive product. For many years in the
food service industry, good quality was mistakenly associated
with expensive, up market restaurants.

Customer needs and expectations are constantly changing.
Awareness of new technology, legislation, problems,
competitor products or services creates new wants for
customers. Wants turn into demands when these customers
begin their next purchase. Therefore, it is vital for organizations
to constantly improve quality so that satisfied customers are
retained as well as created.

Many managers and management theorists tell something
very dangerous and important. Producing high quality products
is not an end in itself. Rather, successfully offering high quality
goods and services to the marketplace which typically results in
three important ends for the organization:

1- Positive company image: a good reputation for high-quality
products creates a positive image for the organization and the
organization gain many benefits from having such an image.