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Quality and Food Safety Management in Food
Service Industry
2. Quality Management
The subject of quality received little attention in the past,
but recently the quality of products/ service have become of a
great concern to consumers.
A successful operation is dependent on repeat business.
Reputation and return guests are dependent on consistent
quality which is dependent on standard, while standardization
supported by an effective system.
Quality management is the process of identifying and
administering the activities needed to achieve the quality
objectives of an organization.
Quality is the result of a comparison between what was
required and what was provided. It is judged not by the
producer but by the receiver. The judgment can be made of an
intention, as is the case when selecting suppliers, or an output,
as is the case when purchasing a product or a service.
The main aim of quality management is to identify those
elements of a system which, if managed well, can significantly
