Page 49 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

expecting to increase their investment in benchmarking over
the next five years. These results suggest that benchmarking
will be a key management technique in the 1990's and beyond.
Benchmarking can be used as a stimulus and a tool to help
improve business performance.

Benchmarking is the continuous process of measuring
products, services and practices against the toughest
competitors'. Those companies recognized as industry leaders.

A continuous systematic process for evaluating the
products, services and work of organizations that are
recognized as representing best practices for the purpose of
organizational improvement.

Benchmarking is the process of finding examples of
excellent products, services or systems. These examples serve
as the quality standard or goal for the establishment, then the
establishment redesigns products and services to meet or
exceed standard.

Moreover, benchmarking is “a systematic method by
which organizations can measure themselves against the best
industry practices. It promotes superior performance by