Page 51 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

2. Analysis and data collection
3. Comparison and results
4. Change
5. Verification and maturity

There are two types of benchmarking:
(1) internal benchmarking (i.e., the search for best practices
within the organization) and
(2) external benchmarking (i.e., the search for best practices
among competitors and/or organization in totally unrelated
industries).

Three are types of benchmarking:
1. Process benchmarking: here, the focus lies on discrete
work processes and operating system (e.g., customer
complaint processes, recruitment processes, strategic
planning processes, etc.)
2. Performance benchmarking: here, the focus is centered
on quality (e.g., technical quality, product or service
features, speed, reliability, etc.) and on price elements. Thus,
product and/or service comparisons (i.e., through consumer
satisfaction) and analyses of operating statistics become
primary benchmarking tools.