Page 64 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

2. Structured training plans at different levels (champion,
master black belt, black belt and green belt).
3. The project- focused approach with a signal set of
problem solving techniques such as DMAIC.
4. The reinforcement of Juran's tenets, such as top
management leadership, continuous education and annual
saving plan.
5. That the effects are quantified in tangible savings (as
opposed to TQM, where it was often said we can't measure
the benefits, but if we didn't have TQM who knows what
losses might have occurred).

Six sigma is similar to TQM in its focus on techniques for
solving problems and using statistical methods to improve
processes. But whereas TQM emphasizes employee
involvement organization-wide, the six sigma approach is to
train experts ( known as green belts and black belts) who work
on solving important problems while they teach others in the
company.

2-5 Quality Management Processes

Managing for quality makes extensive use of three such
managerial processes; quality planning, quality control, and