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Quality and Food Safety Management in Food
Service Industry
Table (3 ): Universal processes of managing quality
Quality planning Quality control Quality
improvement
Establish the Choose control Prove the need
project subjects
Identify customers Establish Identify projects
measurement
Discover customer Establish standards Organize project
needs of performance teams
Develop product Measure actual Diagnose the causes
performance
Develop process Compare to Provide remedies,
standards prove that the
remedies are effective
Develop process Take action on the Deal with resistance
control, transfer to difference to change
operations
Control to hold the
gains
Source: Gryna (2001)
