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Quality and Food Safety Management in Food
Service Industry

Table ( 4 ): Responsibility for quality improvement

Upper Quality Operating

management improvement departments

teams

Organize quality Receive and review Implement remedies

councils mission statements

Secure and screen Conduct diagnostic

project nominations journey

Select projects Conduct remedial Implement Controls

journey

Prepare mission Deal with cultural

statements resistance

Assign teams Establish controls to

hold gains

Review progress Report results

To reach the best quality improvement programs, there
are fourteen steps that should be applied to any operation of
organization, that are:

1. Management commitment
2. Quality improvement team
3. Quality measurement
4. Cost of quality evaluation
5. Quality awareness