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Quality and Food Safety Management in Food
Service Industry

business plan, and implementation by line departments.
Implementing a quality strategy involves five phases: decide,
prepare, start, expand, and integrate, the following elements
provide a widely accepted framework:

1. A mission is a statement of the organization's purpose
and the scope of its operations. A vision statement defines
the desired future state of the organization. In practice,
mission statements focus on "what our business is now";
vision statements emphasize "what our business will be
later".
2. A strategy is a guide on how to pursue the organization's
mission and vision. Strategies set direction by identifying
the key issues or activities that help develop specific goals
and plans. Strategies can aim at both operational
effectiveness and achieving a competitive advantage.
3. Study the internal and external environments and identify
the strengths, weaknesses, opportunities, and threats for the
organization, "SWOT analysis".
4. A goal is a desired result to be achieved in a specified
time. Goals often have different names: the overall
organization goal is sometimes called a "vision"; long-range
company goals are called "strategic goals"; short-range