Page 73 - مراقبة_merged_Neat4فنادق ثان
P. 73
Quality and Food Safety Management in Food
Service Industry
goals are "tactical goals"; goals at various levels may be
called "business goals", "objectives", or "targets".
5. A policy is a broad guide to action. It is a statement of
principles or values. A policy differs from a procedure,
which details how a given activity is to be accomplished.
Policies do not have to be vague. Competitive
benchmarking identifies key quality characteristics and uses
other leading organizations as reference points to develop
goals and strategies.
2-7 Quality Implementation Tools
In any endeavor, there are specific tools utilized to
accomplish the defined tasks. Quality implementation is no
different. Many tools are used such as:
A quality audit is an independent review conducted to
compare some aspect of quality performance with a standard
for that performance. Quality audit is a systematic and
independent examination to determine whether quality
activities and related results comply with planned
arrangements and whether these arrangements are
implemented effectively and are suitable to achieve
objectives. The terms quality assessment ( or quality
evaluation) and quality audit have similar meanings, but in
