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Quality and Food Safety Management in Food
Service Industry

6. Corrective action
7. Establishing an adequate committee for the zero defect

programs
8. Supervisor training
9. Zero defects day
10.Goal setting
11.Error cause removal
12. Recognition
13. Quality councils
14. Doing it over again

2-6 Strategic Quality Management (SQM)

Strategies provide a game plan for the future. Strategic
quality management is the process of establishing long range
customer, focused goals and defining the part of the approach
to meeting those goals. Strategic quality management becomes
an integral part of the overall strategic plan of an organization
and is developed, implemented and led upper management.
SQM is performed also at top organization level.

Approaches to strategic quality management have some
common elements: a focus on customer needs, upper-
management leadership, integrating quality strategies into