Page 20 - DB Crisis Management Guide

Food, Health and Safety

When a Team Member/Guest is seriously injured, ill or has a fatal accident, the following steps should be
taken. Each of the steps is urgent, and the person caring for an emergency victim must exercise good
judgment about what to do first. Examples include severe allergic reaction, heavy bleeding, suspected heart
attack or stroke, unconscious, etc.

 Stay calm.

 Determine if the scene is safe to enter; don’t become a second victim.
 Immediately call 911:

 Report your exact location and the nearest entrance to the store.
 Listen to the dispatcher and follow his/her instructions.
 Do only what is necessary to keep him/her alive and minimize injury until emergency help arrives. Do not
move or administer aid to the victim unless you are trained to do so or if there is imminent danger or the
risk of further injury or death; e.g., from a fire.

 If the victim is unconscious, look for an emergency medical identification bracelet, signal device or a card
to learn about his/her need or necessary precautions. Communicate this information to the 911 operator.
 Clear the area and move other Guests and Team Members as far as possible from the situation.
 Stay with the victim until help arrives, and stay on the phone until paramedics arrive.

 Have someone meet first responders outside in order to guide them directly to you.
 Be prepared to tell the paramedics:

 What happened
 The victim’s injuries or symptoms
 When the event occurred or symptoms/signs began
 If known, what medication the victim has taken
 If the victim is a Team Member, have another Manager contact his/her emergency contact to inform
him/her about the situation, including which hospital he/she will be taken.

 Contact the ROD/ROM.
 The ROD/ROM will contact the Crisis Hotline and the Crisis Team will be activated.

CLEANING BLOODBORNE PATHOGENS AFTER AN INJURY
It is critical that you take serious precautions when cleaning up after an injury in which blood or bodily fluids
are present. This will limit exposure to potentially deadly viruses for you and any Team Members who are
assisting with the cleanup. If you have a situation like this and it involves law enforcement, they will most likely
have a contract company they use for these situations. If not, contact Risk Management for guidance.

19