Page 24 - DB Crisis Management Guide

Food, Health and Safety
INCLUDING …

 STORE IS SHUT DOWN BY HEALTH DEPARTMENT OR OTHER AGENCY
 PEST OR RODENT INFESTATION
 CRITICAL VIOLATION(S)
 FAILED HEALTH INSPECTION

STORE IS SHUT DOWN

 Listen to the health inspector or applicable agency. Cooperate fully and clearly understand the actions that
must take place in order to be reinspected. Confirm next steps including when he/she will be back for a
reinspection.

 Contact your ROD/ROM immediately and provide as many facts as possible.
 The ROD/ROM will contact the Crisis Hotline and the Crisis Team will be notified.

 The appropriate Crisis Team Members will provide direction and next steps, including having the
Facilities Manager head to the store to oversee and/or assist in correcting the situation.

 Place the Health Department’s mandated sign on all access doors. Do not lie about the reason for the
closure.

 Even if the Health Department allows you to keep the Midway open, you may not serve any food.

PEST OR RODENT INFESTATION

 Contact your ROD/ROM immediately and provide as many facts as possible, including the location of the
problem, how long it’s been going on, and any complaints that have been received.
 The ROD/ROM will contact the Crisis Hotline and the Crisis Team will be notified.

 The appropriate Crisis Team Members will provide direction and next steps, including having the Facilities
Manager head to the store to oversee and/or assist in correcting the situation.

IT ONLY TAKES ONE GUEST CAPTURING ONE PEST OR RODENT ON THEIR CELL PHONE FOR THIS TO BECOME A
VIRAL NIGHTMARE. ONE PEST OR RODENT IS UNACCEPTABLE. PREVENTION IS KEY.

FAILED HEALTH INSPECTION/CRITICAL VIOLATIONS

 Inform ROD/ROM. If there’s a threat of closure, the ROD/ROM will notify the Crisis Hotline.
 The ROD/ROM will have the Facilities Manager go to the store to oversee any repairs if necessary.

23