Page 35 - DB Crisis Management Guide

 Fascination with weapons  Emotional reaction to any change in procedures
 Stress, depression or withdrawal  Offensive joking or name-calling
 Substance abuse  Sabotage of company property

OBSERVE WARNING SIGNS IN GUESTS
Observation of Guests is also essential. Monitoring changes in behavior or unusual reactions to normal
situations must be treated as a priority to ensure the safety of both Team Members and Guests.

 Verbally expressed anger and frustration  Threats made against property
 Body language including threatening gestures  Threats of using a weapon

 Threats made against Team Members or other  Intimidating behavior
Guests
 Substance abuse

DOMESTIC VIOLENCE CONCERN
The potential for domestic abuse spillover is also a threat that must not be ignored, as there is a chance that
our Guests and Team Members may be in danger if the situation escalates. If a Team Member expresses
concern regarding a domestic violence situation, immediately contact Human Resources.

IF A VIOLENT SITUATION OCCURS

The following provisions should be followed after an episode of workplace violence:
 Call 911.

 Ensure the scene is secured and all Team Members and Guests are safe. If the area is not secure, remove
Guests and Team Members from the area.
 Call the Crisis Hotline.
 The Crisis Team Leader may ask you to take the following actions:

 Gather the names of any witnesses.
 Gather witness statements.
 Provide Team Members with the necessary instruction/assistance after the violence ends.

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