Page 38 - DB Crisis Management Guide
P. 38

  Ask Guests and Team Members to remain in the store until law enforcement arrives and to refrain from
               discussing any aspect of the robbery.

              Have all Team Member witnesses make their own notes as to what they observed. Notes should not be
               compared with others. Collect statements and provide to law enforcement.

              Call your ROD/ROM and provide initial facts:
                      Any injuries and estimated loss if available
                      Number of suspects and point of entry
                      Whether or not safe was entered
                      Your point of view if the suspect(s) was familiar with the store’s layout
              The ROD/ROM contacts the Crisis Hotline and the Crisis Team is activated.

              The Crisis Team will provide direction and next steps.
              Available CCTV video should be archived on appropriate media.

                                                        Do Not Be A Hero!
                                                          Do Not Resist!
                                               Do Not Make Any Sudden Movements!
                                             Do Not Look Directly Into Suspect’s Eyes!



                    IF A BURGLARY OCCURS

              The monitoring company notifies a Manager on the store’s call list that an alarm point has been activated.
               The Manager should inquire as to what alarm point(s) have been activated and if law enforcement has been
               dispatched.

              A Manager is responsible for responding to the location in order to investigate the alarm.
              Upon arrival, drive around the building and search for any signs of forced entry into the premises.
              If law enforcement is still on the scene, enter the building with an officer. If law enforcement is not present,
               contact the local law enforcement agency, inform the authorities that he/she is on the scene, and request
               an officer to respond.
              If the alarm is deemed to be a false alarm, a service call should be placed the next business day in order to
               repair the issue.
              Contact your ROD/ROM and provide the following information:

                      Point of entry
                      Whether or not the safe was entered
                      Estimated loss, missing supplies and/or products
                      Damage to the building
              The ROD/ROM will contact the Crisis Hotline and the Crisis Team will be notified. The appropriate Crisis
               Team Members will provide direction and next steps.
              Available CCTV video should be archived on appropriate media.







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