Page 42 - DB Crisis Management Guide

The purpose of this list is to provide the Manager or Team Member with a series of questions to be aware of in order to
help the authorities quickly identify the suspect and reduce or minimize the threat. Be Calm, Be Courteous and Listen; Do
Not Interrupt the Caller. Write down as much as you can, capturing what the caller said:

The caller may provide the following information. If not, DO NOT interrupt to ask the questions. If he or she gives you a
chance to respond, calmly try to get answers to these questions.

When will it go off/explode? _____ Certain Hour: ____Time Remaining:
Where is it located?

What does it look like?
What kind/type of bomb is it?
What will cause it to explode?
Can the bomb be deactivated? _________________________________________________________________________________

Why did you place the bomb?
What is your name?
Where are you right now?

 Male  Female  Adult  Juvenile/Teen

Voice Characteristic Speech Language
 Loud  Soft  Fast  Slow  Excellent  Good
 High-Pitched  Deep  Distinct  Distorted  Fair  Poor
 Raspy  Pleasant  Stutter  Nasal  Foul  Other:
 Intoxicated  Other:  Slurred  Precise
 Other: Use of certain words or phrases:

Accent Manner Background Noises
 Local  Not Local  Calm  Angry  Office Machines  Street Traffic
 Foreign  Regional  Rational  Irrational  Factory Machines  Airplanes
 Race  Other:  Coherent  Incoherent  Children  Trains
 Deliberate  Emotional  Animals  Voices
 Righteous  Laughing  Quiet  Music
 Party Atmosphere  Mixed

41