Page 47 - DB Crisis Management Guide
P. 47

IT PROCEDURES
              When power has been restored and a Manager has been able to gain access to the building, contact IT
               Support to let them know you are in the building and will need assistance bringing up the systems. Provide
               a cell phone number in the event the store phones are not working or go down.
              HVAC/Electrical – After the electricity and HVAC systems are back online, work with IT Support to assess
               damage in the server room. Any water damage should be assessed before powering on any servers.
              UPSs/PDUs – Check UPSs and PDUs (typically Tripp Lite and Leviton branded devices).

                 UPSs and PDUs should all have power, and none should be beeping or have error lights.
                 If power was out for a while, batteries will have drained and may not have had a chance to charge back
                   up. This may cause problems getting power to your equipment.
                 If the UPS or PDU has gone bad, it may be necessary to bypass these devices until replacements are
                   installed.
                 If all breakers have not been turned on, this may also cause issues getting power to your server room.

              Network Equipment – All network equipment should be powered on (switches, routers, etc.). If these were
               not powered off, they should auto power on once power is restored. Note: For some stores, network
               equipment may be located in other areas such as the bridge or phone closet or checkout.

              IT Support will verify all devices are online and work with the Manager to troubleshoot any issues found.
              Servers – Power on all servers. It is advisable that servers should be brought up in the following order:


                         S-DCXXFSPRD (store server which hosts the domain controller)

                         VS-DCXXFSPRD (not physical server; hosted by S-DCXXFSPRD)

                         VS-XXTMX (not physical server; hosted by S-DCXXFSPRD)

                         S-XXMARSDB01

                         S-XXMARSAPP01

                         S-XXCAPS01

                         W-XXKDS01

                         S-XXNAS

                         S-XXMARSDBRC

              IT Support will connect to each system and start operations/services to make systems operational. Will
               work with Manager if any issues are found.

              IT Support will start the Oracle end of day process. This will rotate the business day to the current
               business day.

              All other equipment – Work with IT Support to assess all other IT equipment for damage. Damage could be
               from water damage, electrical damage from surges, or breakage.

              Collect a list of damaged or down devices and provide to IT Support. Replacements will be ordered –
               priority being given to the Guest-facing systems.
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