Page 48 - DB Crisis Management Guide

The following equipment should be checked by the Manager.

Micros/POS Equipment

 KDS Controllers and Associated Monitors. Note: Some stores have secondary switches in the kitchen area
where KDS devices share one network port. Test bump bars for each display.

 Service Printers – Expo/Service Bar.

 POS Workstations – All should connect to Micros and load the sign-in screen. If a workstation does not
automatically connect to Micros, this could be an indication of a network problem; check cabling and for
secondary switches that may not have powered on.

 Power Card Kiosks – Check for secondary switches where multiple kiosks are positioned together.

 Test Kiosk Hardware – Do a test transaction on each kiosk. Complete a new card, make a cash transaction
with change and print a receipt. This will test all kiosk hardware. Note: The first kiosk transaction will fail
after Oracle has been started.

 Rewards Kiosks – Power on Rewards kiosks, test touchscreens, swipe, etc.

MARS/Embed Equipment

 Games – Power on all games; make sure game swipes are green/blue – games will be connected to game
switches throughout the floor; e.g., inside game cabinets, behind games, etc. All game switches should be
powered up.

 WIN Computers – Power on all RPOS workstations. Test touchscreens, scales, printers, barcode scanners,
etc. Run start of day.

 Balance Checkers – Power on balance checkers and test.

BOH and Other Systems

 PcClock – Power on PcClock and verify it loads the PcClock application and connects to the database.

 BOH Computers – Power on the BOH computers and verify they are in working order.

 Check for damage to PCs, monitors, etc., for all BOH computers.
 Network Printers – Power on printers and check for damage.

 Phones – Verify phones have power and are displaying the extension assigned.

ADDITIONAL PROCEDURES
 All available Managers and Admin Staff Members should be sent to checkout to start verifying, counting
and dropping all the money from the banks and server drops. This is a lengthy, time-consuming process.
All open checks must be closed and all summaries need to be run and matched up to the crash kit receipts.
Ensure that all crash kit receipts are accounted for and documented. Any missing crash kit receipts should
be reviewed with the Sales Staff.
 Since the servers were unable to properly check out extra money, the individual drops need to be set aside
as their tips. These are to be sealed in envelopes and their names written on them.
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