Page 53 - DB Crisis Management Guide

CHILD FOUND WITH SOMEONE OTHER THAN PARENT/GUARDIAN

 If the child is located with someone other than the parent or guardian, the Team Member(s) who locates the
child should obtain a description of the would-be abductor and contact the Manager immediately. Call 911
if they have not already been called.
 Team Member(s) should, within reason, try to delay the suspected abductor from leaving the building while
calling 911. Under no circumstances should a Team Member physically detain the person. Under no
circumstances should a Team Member expose himself/herself or the child to physical harm.

 If it is not possible to detain the suspected abductor or cause him/her to abandon the child, Team
Member(s) should be able to give a description of the person, and only if it is safe to do so and you are able
to obtain the information without leaving the store; e.g., the car type, license plate number and departure
route.

THIS HAS NOW ESCALATED TO A “LEVEL 1 – MAJOR CRIME IN STORE OR ON OUR PROPERTY”

 Contact your ROD/ROM.
 The ROD/ROM will contact the Crisis Hotline and the Crisis Team will be activated.

CHILD NOT FOUND

 Assist and cooperate with law enforcement in any way possible.
 Cancel the Code Adam over the public address system; complete incident report, if applicable.

THIS HAS NOW ESCALATED TO A “LEVEL 1 – MAJOR CRIME IN STORE OR ON OUR PROPERTY”
 Contact your ROD/ROM

 The ROD/ROM will contact the Crisis Hotline and the Crisis Team will be activated.
 The Crisis Team will work closely with authorities, which will determine next steps.

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