Page 57 - DB Crisis Management Guide
P. 57
Operations
ISOLATED CREDIT CARD FRAUD
Follow standard procedures.
Contact your ROD/ROM if you need assistance.
WIDESPREAD CREDIT CARD FRAUD
THIS HAS NOW ESCALATED TO A “LEVEL 2”
Contact your ROD/ROM immediately upon learning the information.
The ROD/ROM will notify the Crisis Hotline and the Crisis Team will be notified.
Do not discuss the allegations with any Team Members to ensure the investigation is not compromised.
The appropriate Crisis Team Members will provide direction and next steps.
56
