Page 45 - DB Crisis Management Guide

 At this point, another call to the power company should be made in order to determine the approximate
time of the power outage. After consulting with the ROD/ROM, the staffing levels may then be released,
assuring that all Staff Members exiting the building sign out on the sheet with the current time.
 Review the schedule of Special Events and contact all hosts in order to make them aware of the situation
as well as to schedule another time with the Special Events Manager for their event. In multiple markets,
try to move the event to another store in the market.

 BOH Manager should contact the cleaning crew and inform them of the situation as well as the expected
time of power restoration.

 Another call to the power company and ROD/ROM will determine whether or not reopening is feasible. If
not, assign a team of Managers and remaining Staff Members to remove all necessary products to the
refrigerated truck, as necessary, as well as again ensuring the building is clear.

 Managers may begin to take food breaks outside of the building, in shifts to make sure someone is always
in the building in case the power is restored.

 Once the decision has been made that power will not return that day, the Managers must contact as many
Team Members as possible, to make sure the opening Managers will have plenty of help getting the store
in order. (Dishwashers and Admin are the priority.)
 At this point the local authorities and the Director of Security should be contacted, letting them know that
the building will be vacant and that no alarm system will be operational. All Managers may then leave the
building. Once again, make sure that all doors are secured.

IT PROCEDURES
Sometimes we have notice of expected power outages such as maintenance or repair being done which
requires the utility company to turn the power off at a scheduled time and date. Most power outages are
unplanned with little or no warning.

If it’s anticipated a store will lose power for an extended period of time, IT Support should be notified
immediately of the store’s anticipated closing time, closing Manager’s name and his/her cell number. This will
allow IT Support to coordinate with the closing Manager.

 IT Support should create an outage ticket and contact the DBA on call to begin their backup processes.
 Prior to closing, the S-XXNAS server drives should be pulled from the NAS server and stored in a secure
and safe location where they will not be exposed to potential damage. If outage is due to storm or flood and
water damage is imminent in the store, it is suggested that drives be taken off-site with the closing
Manager.

 Use the instructions below to ensure proper removal and storage of drives.
 Closing Manager or support tech locate the NAS server in the server room.
 Contact IT Support to shut down the NAS server. Server MUST be powered off before drives are
removed.
 Label each drive before pulling it out of the server. Drives will need to be installed in the same bay they
were pulled from or data loss will occur.

 After the server has been shut down, locate the drives installed in the NAS server. Pull each drive out
of the server. Again, the drives should be labeled before being removed from the server.

 Wrap each drive in bubble wrap and place in designated secure location.

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