Page 97 - TX_Marketing 2_M1_v2

Safe
Stylish

Support
Tasteful
Value

Neutral, non-assertive, or negative-influence words to avoid:

Possibly
Could
Should
Sometimes

I think
Probably

I feel
I don’t know
Perhaps

The following phrases create “positive” reactions and encourage interaction:
What do you think?

I beg your pardon?
It’s been a pleasure
I’m so sorry….

You were very kind.
What do you consider……?
What happened then?

Please…

The following words and phrases are irritating and can create negative reactions:

Me, my, mine
Okay!!

Ya know….
Old friend!
See what I mean?
You don’t say?

TX Marketing II: Negotiation Techniques 96