Page 116 - R2P Front Desk Manual v1
P. 116
3. If this is the first time submitting an Optum auth request for a patient, complete all fields
in the Patient’s Demographic Section (A).
a. For Plan: select United Healthcare from the dropdown options.
b. For Office Location with TIN number, select the appropriate clinic location.
If the patient already exists in Optum, you will be able to open their demographics by
clicking on the first letter of their last name from the Patients box (B) and selecting the
correct patient. This will populate all of their Patient’s Demographic Section except for
their Group Number and Office Location.
4. After all demographic fields have been completed, the page will reload with additional
sections.
5. Under Provider Information, check the box to select PT for Credentials. For Setting: Is
this Home Care Setting?, select No.
Last Update: 7/10/19
