Page 113 - R2P Front Desk Manual v1

a. In the New Fax window, search MDIPA Clinical Care Coordination
Department Rehabilitation and double-click or select and click Add Recipients.
b. Select & Add any relevant clinical notes (Initial Evaluation and/or Progress Note).
c. Confirm all necessary items appear under Included Documents.
10. Uncheck “Include Thank You Message” and Send Fax.
11. Add a Chart Note detailing when/where the authorization request was faxed and what
notes were included (i.e. “Faxed Rehab Extension Request Form with PN 4/29 to MDIPA
@ 9:37am”).
12. Check the WebPT Fax Log to confirm fax was completed.
13. Update the appropriate clinic’s Authorization Log in Google Drive with the Date
Submitted.

The response to the authorization request will be sent via return fax to the Frederick clinic within
7-10 business days. The UHC Link Portal is usually updated with the response within 2-3
business days and can be viewed online prior to the clinic receiving the return fax.

To check the status of the authorization request through the UHC Link Portal:
1. After logging in, click on the box for Prior Authorization and Notification.

2. In the Standard Prior Authorization/Notification Transactions box on the left, under View
status of existing submissions and make updates, click Search Existing Submissions.

3. The fastest way to view an updated submission is to Search By Provider and select
Browse Updates Within Last 7 Days. Choose the appropriate clinic location from the
Select Physician/Provider Address dropdown menu.
a. You can also Search By Member and select one of the three options listed.

Last Update: 7/10/19