Page 26 - QBT Travel Management Proposal-Bunzl

Implementation training

Orientation

An overview of QBT including key points of contact, booking processes, travel policy, escalation and
support structure. This training will also encompass management of traveller profiles and use of the
reporting tool.

Offline Booking Process
Introduction to the QBT offline booking process including, what the travellers/ arrangers will
experience when they call/ email, what their unique identifier is and contact phone numbers and
emails for the Bunzl consulting team.

Online Training
QBT has extensive experience in training and up-skilling travel coordinators in both the use of the
online booking tool (OBT) and the most cost effective and efficient booking behaviours.

Training will be provided during Implementation and follow up training provided as required. It will
be conducted either onsite or via WebEx sessions. Clue Cards and booking guides will be customised
for Bunzl's travel bookers to assist them in making a reservation. There is no cost associated with
implementation and training.
Training will comprise education not only on the use of the online tool but also the way that the tool
has been configured to display Bunzl's hierarchy, personal preferences, travel policy and preferred
supplier agreements. Education will also be provided on the benefits of online booking which will
assist Bunzl with transitioning from your current booking arrangements to the use of an online tool.

These training sessions will be conducted by our experienced online training team. This team has an
average of 12 years' experience in training QBT's clients on how to utilise the OBT. This team has
dealt with a multitude of different circumstances and consequently are well equipped to deal with
any circumstance that eventuates.

Training will also be proactive and utilise available reporting data to identify ways in which booking
behaviours can be altered to deliver both process and cost efficiencies. We also use data to identify
users who are consistently booking offline and the reason code supplied for doing so, and use this
data to assist travel co-ordinators to move to the online channel.

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