Page 24 - QBT Travel Management Proposal-Bunzl

Implementation

We recognise how important it is to earn traveller confidence in our travel services right from the
outset and therefore we are committed to delivering a successful and seamless program
implementation.

We have a proven implementation process across our customer base. Our approach to
implementing a new travel program encompasses all facets of transitioning your travel program.

A project manager will be assigned to oversee the
change management process from beginning to end,
and will remain on board beyond start-up to ensure
Everything with the
a smooth transition.
implementation is going really well.
We utilise a detailed, jointly customised The biggest regret that I have is that
implementation plan. Our methodology includes a we didn’t come across sooner!! Thank
milestone-driven project and change management
you for all your efforts to get us here!
plan. The project manager is supported by various
I feel like we all need to go for a drink
stakeholders including QBT executive oversight,
to celebrate!!
operations expertise, account management and
Christine Casey
support areas such as technology, finance, legal and
Allied Pinnacle
human resources to ensure key milestones and
deadlines are met. The methodology used ensures

we understand your requirements and ensures your
start with QBT is seamless and successful.

It also encompasses:

• Identification of Bunzl's key contacts to participate in the implementation.

• Appointment of Bunzl's subject matter expert(s) engaged in the transition and with authority
to make implementation decisions.

• Completion of QBT's 'Implementation Questionnaire' prior to implementation kick-off to
enable a smooth commencement.

• Knowledge of Bunzl's integration requirements to allow QBT to engage the required
suppliers and align integration timeframes with the implementation timeframe.

As a new customer we require some information from you during implementation. Our
Implementation Manager will liaise with Bunzl's key implementation contacts to ensure all
information is received in a timely manner and all key milestones are achieved.

Change management

Change can be viewed as disruptive since it impacts the established systems and processes of an
organisation. Therefore, it is important to consider the perspective of the traveller as well as
operational and technical aspects involved.

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