Page 21 - QBT Travel Management Proposal-Bunzl

Tickets in Credit

One of our key drivers is to make the user experience more streamlined and simplified, and we
understand that a pain point for Bunzl is the visibility of, and ability to manage tickets in credit (TIC)
and post ticketing changes for OBT bookings.

For most companies, both processes are often manual for all users, usually requiring a business
decision by a traveller, travel booker and/or TMC consultant. With the robotic automation of both,
QBT effectively improves the user experience by removing any business decision, at the same time
saving our customers money.

Our 100% automatic process for tickets in credit can help Bunzl identify and use available, unused
credit. This ensures no dollar is left behind and removes the need for manual intervention. Our
automated change process also allows your travellers to make changes online, with tickets
automatically re-issued and sent to your traveller.

We have been using the automated
Ticket in Credit system for approximately
two months now. In this time, it has saved us
not only money, but also time.

Whilst it runs quietly (and seamlessly) in the back ground, it
automatically applies credits to fares that we normally would
arrange manually, as a result saving us time on a daily basis,
freeing us up to concentrate on other things.

Credits are automatically being used on a much more frequent
basis than the manual method, therefore preventing them from
reaching their expiry date, and saving us a considerable amount of
lost fares. And all of this takes place without us having to lift a
finger.
A fantastic improvement on the old manual system.
We love it... and peace of mind knowing we are utilising the
credits wherever possible.

Employee – Roadtrim

Page 21