Page 177 - Company Excellence
P. 177

Company Excellence through Matching in Leadership

                                    you should  motivate him by telling him, for example, that
                                    the upcoming "Increase customer orientation" campaign
                                    will help him to distinguish himself, to be successful, to try
                                    something new  and  to  prove his  independence.  Then this
                                    employee quickly catches fire and is committed, passionate,
                                    and heart and soul to the task at hand.

                                 •   Impulse 2: Meet the employee's desire for dominance.
                                    Wherever possible, give him praise and recognition, open up
                                    scope for him to report on his successes in detail. In this way,
                                    you satisfy his striving for dominance. You can also throw a
                                    red  one. And if  you  assign him tasks, he  expects you to
                                    formulate precisely, to give  him  clear information  and to
                                    describe your request clearly. In the case of delegation, it is
                                    necessary to give him not only the task, but also the necessary
                                    competencies and, above all, the  responsibility. This
                                    accommodates his desire for independence, one of his
                                    important drivers.

                                 •   Impulse 3: Motivate in a benefit-oriented way. You motivate
                                    the redhead by making it clear to him what he can gain - for
                                    example - from  a customer action.  Make clear to him the
                                    advantages he will have. Explain what is in it for him if he gets
                                    involved.  And if there  are disadvantages, you should not
                                    conceal them from him.

                                 •   Impulse 4: Argue and criticize harshly and factually, but kindly.
                                    If you are a dominant leader with the self-determined, status- and
                                    prestige-conscious









                                                                                               175
   172   173   174   175   176   177   178   179   180   181   182