Page 24 - 2017, OCT 8 - LIONS VS PANTHERS - SHOP 2

First Aid

Shopper 1
Question
1 Section/Location: First Aid Section 225 Staff Name: Sherry Time: 11:45AM
Ms. Shopper went in First Aid to get something for a headache. Sherry was very helpful, took down her name, gave her a water, and made sure she took the
Ibuprofen.
2 Section/Location: First Aid Gate C Staff Name: Lisa Time: 12:00PM
Ms. Shopper went into First Aid for a Tums. Lisa was very kind and gave her one to take then and one for later. She recorded her name.

3 Section/Location: First Aid Section 106 Staff Name: Ruth Time: 3:10PM
Ms. Shopper went in to see if First Aid had something for cramps. Ruth was helpful. She asked me if I was allergic to anything, gave me a glass of water, and wrote
my name down. She asked if there was anything else she could get me.
4 Section/Location: First Aid Stations
Ms. Shopper was very impressed with all of the First Aid stations in and around Ford Field. They were prepared for a great variety of injuries. It was comforting to
have registered nurses in attendance. Seeing stretchers, gauze, and a multitude of medical supplies made me feel they were prepared. They had cups and water
so that you could take the medication they were dispensing. The areas were neat and clean.
Shopper 2
1 Section/Location: First Aid Section 337 Staff Name: Lapensee Time: 11:45AM
Mr. Shopper used First Aid outside section 337. He asked Nurse Lapensee for Tylenol for a headache. She recorded his name and asked if he had any allergies. She
gave him a bottle of water to take his pills with since her water cooler was broken. (Mr. Shopper could not read the nurses name tag and she did not introduce
herself. He was able to get her last name from the sheet on which she recorded his information.)
2 Section/Location: First Aid Section 113 Staff Name: Dorthea Time: 12:11PM
Mrs. Shopper used First Aid outside section 113. Dorthea stood up and introduced herself and asked how could she help Mrs. Shopper. She asked for aspirin for
her knee which was aching. Dorthea explained they had only Tylenol or ibuprofen and she then asked for Ibuprofen. Dorthea gave her 2 pills and when Mrs.
Shopper told her she usually takes 600mg at a time gave her a third tablet and gave her the remaining pill wrapped up to use later. Dorthea recorded Mrs.
Shopper's name and asked if she had any allergies. She gave her a cup of water to take the pills and told Mrs. Shopper to come back if she needed anything else.
Dorthea was professional, polite, and made Mrs. Shopper feel comfortable during the visit.

Woodward Avenue Travel (for client use only) Page 46 2017, OCT 8 - LIONS VS PANTHERS - SHOP 2 - First Aid