Page 9 - Cliffs Employee Handbook - Jan-2019_Neat

employee be treated with fairness and consideration at all times. All parties should make
every effort to resolve a problem at the earliest stages and to deal in good faith throughout
the process. Cliff’s Amusement Park expects all situations to be handled respectfully,
thoughtfully, and professionally.

Cliff’s Amusement Park will provide you with an opportunity to raise questions or problems
in confidence and without fear of reprisal or discrimination. We will make every effort to
review and settle problems on a fair and equitable basis. The final step for appeals is the
GM who is responsible for final decisions.

If you do not feel comfortable contacting your supervisor or are not satisfied with
your supervisor's response, please contact either the next level of management or
Human Resources. They will work with you to help find a final resolution.

Customer Service
Our customers are our most valuable assets. Each of us represents Cliff’s Amusement
Park to the public. The way we interact outside this company is a direct reflection on
our organization. Assisting customers and potential customers is our first business
priority. We ask employees to be courteous and respectful to customers and members
of the public while conducting company business. Employees will be provided with
customer service training and can refer to the standard operating procedures manual for
more in-depth information regarding customer service at Cliff’s.

Conflict of Interest
Cliff’s Amusement Park's reputation for integrity is its most valuable asset and is directly
related to the conduct of its officers and other employees. Therefore, employees must
never use their positions with the company, or any of its customers, for private gain, to
advance personal interests or to obtain favors or benefits for themselves, members of
their families or any other individuals, corporations or business entities.

Cliff’s Amusement Park adheres to the highest legal and ethical standards
applicable in our business. Our business is conducted in strict observance of both
the letter and spirit of all applicable laws and the integrity of each employee is of
utmost importance.

Employees must conduct their personal affairs so that their duties and responsibilities
to Cliff’s Amusement Park are not jeopardized and/or legal questions do not arise
regarding their association or work with our company.

Employees may not use Cliff’s equipment or facilities in connection with outside work.

Solicitations and Distributions
No solicitations of any kind, collection for any purpose, ticket or merchandise sales, or
distribution of literature are permitted at any time within Cliff’s Amusement Park or on
the premises by non-employees. Limited exceptions may be authorized by management

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