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S tage 1: Understand Problem to Grasp Desirability ◾ 35
3.2.14 Example (Figure 3.4)
Figure 3.4 Empathy example.
3.2.14.1 Guidance
Session Lead
For each user research, draw the template on a flip chart/whiteboard.
Use one color of sticky notes for each user interviewed (do not mix
colors).
Ask participants to record their research in this template:
