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experimenting 123                     Herzberg, Frederick 26
expert power 98                       holding companies 237
explicit knowledge xiv, xvi           hub and spoke system 67, 237
exploring 123                         hyperlinks 238

FAQ (Frequently Asked Questions) 236  Ideal Future 2–3, 12
fear of change 190                    ideas workshops 190
FedEx 114–16                          idiosyncrasy balance 82, 95
feelings 66                           implementation plans 23
Feiger, George 219                    implicit knowledge xiv
Figgie Corporation xii, 220–1         indirect costs 238
finance 130–8                          inertia selling 238
                                      influence psychology 183–6
   accrual accounting 229             internal job applicants 40–1
   balance sheets 135–6, 231          Internet 164–75
   budgets 136–8, 232                 interviewing
   cash flow 133–4, 233
   debenture stock 131, 235              consultants 217–19
   gearing 131, 132, 237                 job applicants 39, 45–51
   long-term debt 131                 intuition 66
   mortgages 131                      inventories 238
   owner’s equity 131, 236
   price earnings ratio 240           jargon 238
   profits and losses 6, 130, 134–5    job experience 48
   ratio analysis 135–6               job performance 36–7, 40
   working capital 132–3, 233, 245
   see also costs                        appraisal 52–3
first-to-market advantage 236          job purpose 35–7, 40
fixed assets 236–7                     job standards 38, 40
fixed costs 237                        Joyce, Bruce xxiv, 199–200
flexibility 69                         judgement abilities 49
Four Ps of marketing 237
fragmented markets 237                Kepner, Charles 117, 118, 126
Furnham, Adrian 20, 123               key markets 6–7
                                      killer question xxvi–xxvii
Gardner, Howard 82–3                  knowledge management xiv–xvi, 70,
gearing 131, 132, 237
General Electric 37, 199                    196–212, 236
General Motors 37, 126                   background 206
Gerber, Michael 38–9                     business purpose 206
Gers and Seward learning transfer        core workers 234
                                         drawbacks 207
      study 201                          research programmes 196–204
Gibb, Jack 184                           self-assessment 208–10
globalization 237                        sharing knowledge 67–8
goals and objectives 22–3, 136–7         systems availability 207

   life goals 27–34                   Lambert’s Laws of Business xxiv–xxv
                                      Lambert’s Strategy Audit 156–61
habituation 16                        leadership 2, 49–50, 77–8, 82–111
Hambrook, Don 196
Hamel, Gary xi, xviii, xxiii             charismatic leader 83–93, 95
Hawthorne effect 237                     and consistency 109
headhunters 237                          effective leadership 109
                                         game plan 107–9

                                                                    Index 249
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