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short-term thinking xii, 85, 102–5 teleworkers 243
single currency 189 tertiary brands 243
skills and competencies xi–xiv, Thain, Don xxvi
Thatcher, Margaret 82–3
xviii–xix, 6–9, 10, 104, 234 third generation idiots 243
Smith Kline French 45 threats 9–10
social analysis 21 time to market 243
social leadership 108 Torsilieri and Lucier knowledge
stakeholders 15–16
star products 242 research programme 196–9
status power 98 Total Quality Management (TQM)
stock turnover ratio 135, 243–4
strategic alliances 242 204–5
strategic knowledge units xv Townsend, Bob 189, 244
strategic management 242 training 36, 53, 196–203
strategy xii, xx–xxi, 2, 19–23, 141
and improved sales performance 202
feasibility of 18 post-training support 199–200
personal strategy 30 and productivity growth 199
strategic objectives 22 return on training investment 200
Strategy Audit 156–61 Tregoe, Ben 117, 118, 126
strengths and competencies xi–xiv, turnover of capital 135, 243–4
xviii–xix, 6–9, 10, 104, 234 undercapitalization 244
stress 35, 190 USP (Unique Selling Proposition)
succession planning 40, 42
supervision, attitudes to 49–50 244
surfing 243
SWOT analysis 10 value chain 244
Synectics 117, 118 value questions 182
values 14, 67–71
tacit knowledge xiv variable costs 244–5
tactics xii, xxi–xxii, xxv, 19 vision xx, 11–13, 123
implementation plans 23 Wallace, Gary 136
Tamburrino, Liese Spiegelberg 199 warring conflict 75–6
teams weaknesses xii, 10
websites 164–75
balanced teams 66–7 Welch, Jack xv, 37, 140
conflict in 74–6 Willings Press Guide 153
knowledge sharing 67–8 wisdom xiv, xv
personality types 65–7 working capital 132–3, 233, 245
resolving concerns 4 working conflict 75
successful teams xv, xvi, 64–5, 73–4
values 67–71 Xerox 200
technological analysis 21
252 Index
