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paying	for	solutions.

Compare	 my	 analytics	 dashboard	 software	 to	 our	 WordPress	 support	 service.
Customers	generally	used	Google	Analytics	(which	is	free).	Most	didn’t	use	paid
analytics	 software	 and	 didn’t	 even	 know	 that	 you	 could	 get	 dashboards	 with	 all
of	your	stats	in	the	one	place.

I	 was	 trying	 to	 establish	 a	 new	 behavior	 and	 convince	 them	 of	 a	 problem	 they
didn’t	know	they	had.

For	 WP	 Curve,	 most	 of	 the	 people	 in	 our	 audience	 use	 WordPress.	 They	 aren’t
developers,	 which	 means	 from	 time	 to	 time	 they	 will	 run	 into	 problems.	 To
varying	degrees,	most	of	them	were	paying	to	solve	these	problems	either	by:

                                                	

      Engaging	an	agency	(an	expensive	option,	creating	a	pain	point	around
      cost).
      Using	a	freelancer	(who	is	only	one	person	and	isn’t	always	available,
      creating	a	pain	point	around	responsiveness).
      Finding	cheap	developers	on	marketplace	sites	(creating	pain	points	around
      security,	quality	of	work,	and	lack	of	project	management).

We	 could	 relieve	 these	 pain	 points	 without	 cultivating	 any	 new	 behaviors	 from
our	 customers.	 They	 are	 already	 budgeting	 for	 it	 and	 resigned	 to	 the	 fact	 that
they	have	to	pay	for	it.

Thinking	about	your	business	this	way	can	be	useful,	even	at	the	idea	stage.

   Everyone	might	be	saying	that	your	idea

    is	great,	but	look	at	whether	or	not	they

   are	currently	paying	for	a	solution	to	the

                   same	problem.
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